Shipping

Q40 Farm uses FedEx or UPS to ship each package. Overnight Shipping is included in the price of the purchase unless it is for pickup at the Farmer’s Market or Farm.

We ship orders Monday – Thursday.  We suggest you have your order delivery date 2-3 days prior to your events. 

Special items such as wedding bouquets and kits/boxes require at least 5-6 days to be delivered.

Even though 99% of orders get delivered on the requested delivery date, it might occur that flowers arrive one day late due to. FedEx and UPS are the best in the industry and work very hard to deliver on time, but there may be delays due to weather issues, mechanical problems, or other unexpected situations during transportation.  Q40 Farm will not issue any credit or refund if flowers are delivered within 24 hours of the requested date. This is why we strongly recommend that flowers for a special event such as a wedding or party, are ordered for delivery 2 or 3 days before the event.

Keep in mind that if the shipping address is incorrectly input into the order, or if you request an address change once the flowers have been handed to FedEx or UPS, Q40 Farm cannot guarantee timely delivery of the package. Any changes to the address or order will have a $15 change fee.

Q40 Farm only ships to US addresses. Deliveries to PO boxes are NOT available.

Due to the delicate nature of our product, we highly recommend you choose a delivery address where someone will be able to receive the shipment. FedEx and UPS will usually require a signature for all deliveries. Q40 Farm is not responsible for lost, stolen, or damaged packages as a result of being left in inclement weather.

All Q40 Farm orders are packaged in specially designed boxes to ensure freshness during the transportation process. Flowers are grouped in bunches and tightly wrapped in a plastic or carton cover. Enclosed in the box you will find floral food, instructions on how to take care of your flowers and if requested, your personal message.

Changes and Cancellations

Changes and cancellations will be accepted no less than five business days prior to the original delivery date. For all wedding items, changes or cancellations will be accepted no less than eight business days prior to the original delivery date. 

Any change or cancellation request can be sent by email to [email protected] or you can call 907-841-3977. 

In the event an order is canceled, a 15% cancellation will be deducted from the original amount.

Claims

In order to process a claim, Q40 Farm needs to be notified via email ([email protected]) or phone within 24 hours of receiving the merchandise. Otherwise claim will be denied and no refund will be granted. We will do our best to try and solve the problem by providing new flowers or a refund and picking up the damaged flowers.

The email should include the order number and pictures showing all the damaged flowers and labels of the boxes. Please indicate if you would rather receive product replacement or a credit for future orders.